Returns and exchange policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To prevent damage item MUST be sent back in a cardboard box with bubble wrap, preferably in the box it arrived in. Damaged return items will not be accepted.

We will not refund original shipping costs for undamaged items that you simply changed your mind about.

We will not refund opened merchandise for items with exterior cosmetic issues that are visible when sealed.

We will not refund or exchange merchandise with a portion of the plastic coming off.

We do not issue return labels on international orders.

To start a return, you can contact us at webmail@orbitdvd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at webmail@orbitdvd.com.

We will NOT accept returns or provide refunds for region coding issues.  All of our import titles clearly state region coding in the listing.

Damaged Items
If the item is defective, damaged, or if you receive the wrong item please contact us within 48 hours of delivery. If the item was damaged during shipment you will need to provide us with photos of the damage as well as photos of the damaged shipping box.

PLEASE NOTE: Orbit DVD is a brick and mortar store and not a warehouse. You are not receiving these items directly from the label company. Occasionally slipcovers and box sets will have normal shelf-wear and we will not honor those minor imperfections (light creases, light folds, light scuffs, slight corner wear) with a refund or a replacement.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Missing Mail

Once an order leaves our store we have no control over it!  Delivery services are having a hard time with the pandemic, as we all know.  Tracking numbers often aren't being updated and orders are being delayed.  We will not give full refunds or replacements until 30 days past the order date.  Most delayed orders make their way to customers in the end.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.